Loyalty Fraud Prevention Association Spring Conference - LFPA Spring Conference

Date: 24 Apr 2018    Location: Miami, Florida, USA    Delegates: 50+

Photo: FFP Spring Event 2017 - Atlanta

Event Overview: 2016 saw the launch of the first Loyalty Fraud Prevention conference in London for executives from multiple industries responsible for fighting the growing problem of loyalty program fraud. In 2017, the Loyalty Fraud Prevention Association (LFPA) expanded by offering two bi-annual conferences - the Spring Event was held in Atlanta and the Fall Event in Brighton, UK. This fourh Loyalty Fraud Prevention Conference (Spring Event) continued the tradition of covering the latest best practices for stopping loyalty program frauds and breaches, as well as allowing attendes to forge relevant contacts related to loyalty fraud prevention.

Event Theme: This event focused on digital strategies to get ahead of the threats. Understanding the fraudster's Customer Journey helps you to work better with other departments like IT and Call Centres. In turn this engages your customers to help them help themselves against fraud. Attendees were also able to meet and network with industry peers and best practice service providers to hear first-hand how to further protect loyalty programs from fraud. Scroll down to see the agenda. The conference presentations will be available shortly for download.


Monday, 23rd of April

15:00 - 17:30
Small Group Loyalty Fraud Discussion Group
Ask your questions and discuss the issues in a small group setting with a handful of experts

17:30 - 20:30:
Welcome Reception (Loyalty Companies from Miami are invited to join us.)

Tuesday, 24th of April

08.00 - 09:00:
Breakfast, Registration & Networking sponsored by CyberSource

09.00 - 09:30:
Chairman's Welcome Remarks
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource

09.30 - 10.00:
Success & Challenges in Fighting Loyalty Fraud:  Lessons from the front line
• Meghan Jaworski, Director Loyalty Fraud Prevention, Wyndham Hotel Group
• Nick Boccone, Vice President Infrastructure and Security, Engage

10.00 - 10.30:
How Big Data and AI Can Help you in the Fight Against Loyalty Fraud
• Kevin Lee, Trust & Safety Architect, Sift Science

10.30 - 11.00:
Coffee Break & Networking sponsored by Pindrop

11.00 - 12.00:
Panel Discussion:  Practical Steps to Prevent Loyalty Fraud

• Rachel Stephens, Manager New AFP Sales, UATP

Panellists & Presenter:
• Linda Gonzalez, Fraud Operations, Company: Corporate Travel Management North America
• Donald Sheluga, Director Loyalty Operations & Partnerships, Hertz
• Ernesto Hernandez, Loyalty Operations Manager, LifeMiles
• Timothy Mohan, Fraud Analyst, Pindrop

12.00 - 12.30:
The Impact of Loyalty Fraud
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource

12.30 - 14.00:
Group Lunch & Networking sponsored by Loyalty Fraud Prevention Association

14.00 - 14.30:
GDPR: What the new regulations on data protection in Europe mean for your business, whether you are in Europe or not, and what they mean for loyalty fraud
• Pascal Burg, Director, Edgar, Dunn & Co

14.30 - 15.00:
How Much Loyalty Fraud is Going On: Quantifying the costs
• Laura Hudelbrink, Loyalty Fraud, Connexions
• Chris Staab, Co-Founder, LFPA

15.00 - 15.15:
LFPA Update: How Membership is helping prevent loyalty fraud
• Peter Maeder, Secretary, Loyalty Fraud Prevention Association

15:15 - 15:45
Coffee Break & Networking

15.45 - 16.15:
Is Blockchain the Solution to Preventing Loyalty Fraud?
• Al Burgio, CEO, The DigitalBits Project Fusechain Inc

16.15 - 16.45:
A Race Against the Clock: How stolen credentials lead to Account Takeover
• Jerry Karels, VP Sales, Spycloud

16:45 - 17:00:
Chairman's Summary
• Denise Burkett-Stus, Strategic Market Consultant, CyberSource

Wednesday/Thursday, 25th & 26th of April

Airline & Travel Payments Summit (Separate Event)


The following companies participated:
Ai Events
Air Europa
American Experess
British Airways
Edgar,Dunn & Company
Engage People Inc.
Enterprise Ireland
Exchange Solutions, Inc
First Citizens Bank
Hilton Worldwide
Hyatt Hotels
ID Insight, Inc
Japan Airlines
Loyalty Fraud Prevention Association
Perseuss / Theseuss
Red Roof
Sift Science
The BayPay Forum
The DigitalBits Project
The Wise Marketer
Travel FraudGuard
US Bancorp
Vietnam Airlines