Photo: Panel Discussion at LFPA Spring Event 2018 - Miami
This event of the Loyalty Fraud Prevention Association (LFPA) is focused on digital strategies to get ahead of the threats in terms of Loyalty Fraud. Understanding the Fraudster's Customer Journey will help you work better with the other departments like IT and Call Centres to stop fraud. In turn this engages your customers to help them help themselves against fraud. Attendees will also be able to meet and network with industry peers and best practice service providers to hear first-hand how to further protect loyalty programs from fraud.
It's agenda and hot topics may be found below, and register now to secure your place!
Early Registration of $499 USD (Loyalty Program Operators) and $1199 USD (Vendors, Consultants & other companies) is currently available through Friday 29th March.
1) Registration is joint with the Airline & Travel Payments Summit with which this event is being held concurrently.
2) LFPA Members get 50% off. Contact LFPA to obtain the discount code.
3) Quoted registration prices are for payment by credit card made at time of registration. Payment by bank transfer is $100 USD additional.
Some of the Hot Topics to be covered:
♦ Social Engineering & Fraud Prevention
♦ Artificial Intelligence & Machine Learning to streamline your fraud prevention processes
♦ Working with Law Enforcement to lock-up the fraudsters
♦ IT Security: Avoid being the next major hack!
♦ Loyalty Fraud Best Practice Standards
♦ Tightening youir Terms & Conditions to stop the Gamers
♦ Protecting your Call Centre
♦ Are Passwords dead? Is this how to stop ATO?
♦ Stopping Loyalty Fraud in the Self Service World (e.g. keyless entry at hotels)
♦ Lions Den pitching Contest of the latest loyalty fraud prevention solutions
♦ Preventing "Milejacking" - educating your customers to protect their own accounts
Pre-Conference, Tuesday, 7th of May
18.00 - 20.00:
Pre-Event Welcome Reception sponsored by Ingenico (Optional)
Day 1, Wednesday, 8th of May
12.30 - 14.00:
Lunch, Registration & Networking
14.00 - 14.05:
Chairman's Welcome Remarks & Introductions
• Michael Smith, Co-Founder, LFPA
14.05 - 14.30:
Case study: Catching a fraudster
• Waqas Hakim, Supervisor Web Support & Fraud Prevention, Gulf Air
14.30 – 15.00:
Loyalty Fraud Best Practice Standards
• Rodrigo Camacho, Chief Commercial Officer, Nethone
15.00 - 15.30:
What is Loyalty Fraud costing the industry? A practical approach to working out the costs
• Iain Webster, President, LFPA
15.30 - 16.10:
Coffee Break & Networking
16.10 – 17.00:
The Ai Lions’ Den – Joint with Airline and Travel Payment Summit: The theme for the 2019 ATPS is to Engage, Experience and Execute for Customers. To keep engaging with your customers you need to have new products, services and experiences – as well as executing them by taking them to market. The ever popular Ai Lions’ Den let’s companies with new ideas share those in a 5 minute sales pitch to our airline & travel experts. Our Lions (judges) will quiz them on all aspects of their pitch, live in front of all the event delegates!
Ring Master (Moderator):
• Michael Smith, Managing Partner, Airline Information
….to be announced
17.00 - 18.00:
Networking Reception - Joint with Airline and Travel Payment Summit
Day 2, Thursday, 9th of May
8.00 - 9.00:
Breakfast and Networking
9.00 - 9.30:
Combating fraud associated with promotional reward programs
• Ken Ray, Senior Manager, Security, Compliance & IT, Fandango Rewards (invited)
9.30 - 10.00:
Artificial Intelligence and Machine Learning: Streamline your fraud prevention processes
• Kevin Lee, Trust & Safety Architect, Sift Science
10.00 - 10.30:
Has loyalty fraud overtaken banks as the prime focus for fraudsters?
• Zia Hayat, CEO and Founder, Callsign
10.30 - 11.10:
Coffee Break & Networking
11.10 – 11.45:
Panel Discussion: Account Takeover – what is it and how to prevent it
• Michelle Didomenico, Director of Marketing, Accertify & airline (invited)
11.45 - 12.20:
Panel Discussion: Engaging your customers in preventing Fraud: From Terms and Conditions to IT what do you need to do to manage the risk?
• Madeleine Anderson, Agenda Chairman, LFPA Spring 2019 (invited)
Panellists & Presenter:
• Pedro Bennasar, Payments & Fraud Manager, Logitravel
....others to be announced
12.20 - 12.30
LFPA: Member update on trends and statistics, working practices and discussion of standards
• Peter Maeder, Secretary, Loyalty Fraud Prevention Association
"Our mission is simple - to support the industry in its fight to reduce and eliminate Loyalty Fraud."
Photo: Networking at a Mega Event & Co-Brand Partnerships Conference
The following companies participated in 2018:
(Note: The 2019 list will be available shortly & is expected to be similar.)
City of London Police
KLM Royal Dutch Airlines
LOT Polish Airlines
Loyalty Fraud Prevention Association
Merchant Risk Council
Qantas Airways Ltd
The BayPay Forum
Up in the Air - Travel Payment Consultancy
Top Brand Names Sponsor LFPA Events. Great Content and Connections made by presenters and sponsors.
Sponsoring an LFPA Conference
Whether it is raising brand awareness, new product launches or prospecting for new business, sponsoring a LFPA Conference is a great way to connect with your target audience. We aim to understand your detailed objectives so that we can tailor a sponsorship package to your requirements and budget. We're working with Ai Events, organisers of the Airline and Travel Payment Summits, to produce and market the LFPA Spring and Fall Conferences.
Who comes to an LFPA Event?
LFPA events focus very much on content. We have industry practitioners as speakers sharing their insights into the key issues of the day. We don’t sell speaking slots, which means our presentations are not sales pitches thus attracting delegates who want to keep up-to-date with innovations and best practices. Most delegates are senior decision-makers. Our delegates are predominately the people doing the job and making purchasing decisions related to Loyalty Fraud Prevention.
For more in-depth sponsorship information, relating to our different events, or the make up of our delegates, please ask for our Media Pack.
What sponsorships items are available?
We work with our sponsors to customise their sponsorship package to their corporate objectives and budget. Our sponsorship items start from US$999 and can be tailored to your exact requirement.
Some of the options available include:
► Exhibition space - great brand presence and your chance to speak with delegates during breaks & lunches
► Brand awareness at the event with sponsorship of coffee breaks, networking receptions. We aim to get your brand out there in front of your target audience
► Establishing your brand as an industry thought leader via white papers or other specialist content on the LFPA website and promotion of your messages on the relevant event websites
► We also can run webinars and can promote your content to our extensive worldwide database of contacts
Photo: Madeleine, Event Chair
Ai Events is delighted to announce that Madeleine Anderson will be the Event Chairman and agenda setter of the 2019 Conference. She looks forward to hearing from you if you wish to speak at this event. To inquire about speaking, click here to complete the online speaker's inquiry form and thereby contact Madeleine.
Madeleine Anderson worked for British Airways for 10 years, including managing the British Airways Executive Club (UK). This was followed by three years working for Ernst & Young Management Consultancy, specialising in Loyalty across a number of sectors in Europe. Since 2002 Madeleine has worked as an independent consultant, holding a series of roles in Europe and the Far East. This has included launching a loyalty programme for Jet2.com and supporting the strategic development and launch of a co-brand credit card for Emirates Airline. She graduated from Loughborough University of Technology with a BSC (Hons) Management Sciences and Diploma of Industrial Studies. She has also received a Post Graduate Diploma of Business Administration from Lancaster University and a Diploma of Direct Marketing from the Direct Marketing Centre/Kingston University.
Photo: Hilton Metropole Brighton- venue for this event
HILTON BRIGHTON METROPOLE
King's Rd, Brighton BN1 2FU, UK
tel. +44 1273 775432
Map and Directions:
There is easy access by taxi or train from Gatwick Airport to Brighton, as well as direct bus service from Heathrow to Brighton. The hotel venue offers the following travel information: http://www3.hilton.com/en/hotels/united-kingdom/hilton-brighton-metropole-BSHMETW/maps-directions/index.html
A special group rate of £135 plus VAT using the following link:
Conference Agenda Outline for Booking your Travel:
Tuesday, 7th May 2019: 6:00pm - 8:00pm Welcome Reception
Wednesday, 8th May 2019: 08:30am - 12:30pm - Pre-Workshop and 2:00pm - 6:30pm Conference Sessions & Post Event Drinks & Networking
Thursday, 9th May 2019: 08:30am - 12:30pm Conference Sessions
Photo: Room at Hilton Metropole Brighton- venue for this event