Agenda


Photo: Panel Discussion at LFPA Spring Event 2018 - Miami

Overview: This event of the Loyalty Fraud Prevention Association (LFPA) focused on digital strategies to get ahead of the threats in terms of Loyalty Fraud. Understanding the Fraudster's Customer Journey helps you to work better with the other departments like IT and Call Centres to stop fraud. In turn, this engages your customers to help them help themselves against fraud. On top of discussing these issues and other trends in loyalty fraud prevention, attendees were also able to meet and network with industry peers and best practice service providers to hear first-hand how to further protect a loyalty program.

Its agenda may be found below. Conference Presentations will be available shortly for downloading.

CONFERENCE AGENDA

Day 1, Wednesday, 8th of May

8:00 - 12:30:
Pre-Event Optional Opening Sessions & Breakfast (Joint with Airline & Travel Payments Summit)

12.30 - 14.00:
Lunch, Registration & Networking sponsored by



14.00 - 14.05:
Chairman's Welcome Remarks & Introductions
• Mustafa Ozalcin, Founder, UKa$ii

14.05 - 14.30:
Case study: Catching a fraudster
• Waqas Hakim, Supervisor Web Support & Fraud Prevention, Gulf Air

14.30 – 15.00:
Loyalty Fraud Best Practice Standards
• Rodrigo Camacho, Chief Commercial Officer, Nethone

15.00 - 15.30:
Artificial Intelligence and Machine Learning: Streamline your fraud prevention processes
• Kevin Lee, Trust & Safety Architect, Sift

15.30 - 16.10:
Coffee Break & Networking sponsored by

16.10 – 17.00:
The Ai Lions’ Den – Joint with Airline and Travel Payment Summit: The theme for the 2019 ATPS is to Engage, Experience and Execute for Customers. To keep engaging with your customers you need to have new products, services and experiences – as well as executing them by taking them to market. The ever popular Ai Lions’ Den let’s companies with new ideas share those in a 5 minute sales pitch to our airline & travel experts. Our Lions (judges) will quiz them on all aspects of their pitch, live in front of all the event delegates!

Ring Master (Moderator):
• Michael Smith, Managing Partner, Airline Information

Lions (Judges):
• Ivy Chang, Payment Platform Manager, Cathay Pacific Airways
• Natalie Siviter, Head of Compliance & Fraud, Virgin Group Loyalty Company
• Deborah Merrens, former Head of Loyalty Marketing, British Airways

Pitching Companies
• Forter • Accertify • Riskified • Boku

17.00 - 18.00:
Networking Reception - Joint with Airline and Travel Payment Summit and sponsored by

Day 2, Thursday, 9th of May

8.00 - 9.00:
Breakfast and Networking sponsored by


9.00 - 9.30:
Demonstration of the Dark Web
• Kevin Lee, Trust & Safety Architect, Sift

9.30 - 10.00:
Making the human-device experience seamless & secure
• Lewis Duker, Digital Fraud Account Executive, SecuredTouch

10.00 - 10.30:
Has loyalty fraud overtaken banks as the prime focus for fraudsters?
• Zia Hayat, CEO and Founder, Callsign

10.30 - 11.10:
Coffee Break & Networking

11.10 – 11.45:
Account Takeover – what is it and how to prevent it
• Stephen Fowler, VP Business Development New Markets, Boku

11.45 - 12.20:
Panel Discussion:  Educating your customers in preventing Fraud:  From Terms and Conditions to social media, helping customers to manage the risk?
Moderator:
• Alan Lias, Industry Expert & Former VP Loyalty & Ancillaries, Virgin Atlantic

Panellists:
• Pedro Bennasar, Payments & Fraud Manager, Logitravel
• Dave Andreadakis, Chief Strategy Officer, Kobie Marketing
• Ivor McCarragher, Manager Centre of Expertise for Customer Care & Refunds, Air France, KLM & Delta Air Lines
• Markus Wohlgenannt, Expert Specialist Customer Care, Air France, KLM & Delta Air Lines

12.20 - 12.30:
LFPA:  Member update on trends and statistics, working practices and standards

• Peter Maeder, Secretary, Loyalty Fraud Prevention Association

13:45 - 16:00:
Post-Event Networking sponsored by Accertify (Joint with the Airline and Travel Payment Summit)
Join us for post event networking and Champagne Tasting. Registration required and included within your delegate pass.